Delhi Metro| DMRC to inform Passengers about Snag and Time to resolve it

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New Delhi: The next time your Metro train stops suddenly and the air-conditioning goes off, don’t panic. Delhi Metro will not only inform you about the technical snag but will also tell you how long it will take to resolve the problem.

Wednesday’s incident, in which 1,600 passengers got off a train stuck near Laxmi Nagar and walked down the tracks unmonitored, has prompted Delhi Metro to redraw its lines of communication with commuters.

Delhi Metro Rail Corporation (DMRC) chief, Mangu Singh, said, “We are going to improve the channels of communication with passengers so that in emergency they know what is being and don’t panic.”

Usually , announcements are made to inform that a technical snag has occurred. But now DMRC is planning to announce the nature of the problem and the expected timeline for resolving it inside the train, informed Singh.

This will be done for snags caused due to a power problem, like snapping of the overhead electrification (OHE) line. On Wednesday , the overhead electrical line snapped and all trains on that route came to a halt.

The DMRC chief has also asked the operations department to explore the possibility of a system whereby passengers can be de-boarded with a monitored evacuation procedure if the problem takes longer than 15-20 minutes to resolve.

“It can get difficult inside the train if the air conditioning is not working. We’re looking at a solution where, if the problem takes longer than a specified time to resolve, a monitored evacuation of passengers is started through the emergency doors,” said an official.

On Wednesday , passengers had opened the emergency doors on their own and deboarded. “It was a dangerous situation, especially as the track was open and another train could have come at any time. We had to close down the track due to this, which further escalated the problem,” added the official.

Snags occurring from power-related problems are common on the elevated sections of Delhi Metro network. Snapping of the OHE or short-circuiting occurs frequently as the line is out in the open.

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