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Good News! Delhi Metro Commuters to Get WhatsApp-Based Ticketing System on All Lines

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NEW DELHI (Metro Rail News): The vision of DMRC is ‘Commuting experience in Delhi Metro to be a customer’s delight’.  Recognising that purchasing tickets is a pivotal part of the overall commuting experience, DMRC is proud to introduce a strategic initiative to enhance the ease of booking tickets for all Delhi Metro travellers. This program’s core principle is diversifying ticket procurement channels through various digital modes, including UPI, Credit/Debit cards, and more. DMRC is committed to simplifying and modernising ticket booking, ensuring passengers have a convenient and hassle-free experience. In recent times, DMRC has rolled out multiple initiatives such as QR ticketing via the Mobile App, Ticket Vending Machines, Ticket Windows, WhatsApp (on the airport line), and PayTM/ PhonePe (on the airport line), all of which accept popular digital payment methods.

In this direction, DMRC announced the expansion of its innovative WhatsApp-based ticketing system today. After a successful launch on the Airport Express Line in May this year, DMRC has now extended this cutting-edge service to cover all lines in the Delhi National Capital Region (NCR), including the Gurugram Rapid Metro in collaboration with Meta and their authorised partner Pelocal Fintech Pvt. Ltd.

Since its introduction on the airport line earlier this year, passengers have been experiencing the convenience of this service. Passengers can now simply send a message with the text ‘Hi’ to +91 9650855800 on WhatsApp or scan the provided QR code to effortlessly purchase metro tickets using their smartphones across the whole network. This user-friendly WhatsApp chatbot is available in English and Hindi, catering to a wide range of metro riders. The service extends its reach across the entire DMRC network, covering all stations, including the Gurugram Rapid Metro Corridor.

DMRC Whatsapp Based ticketing 02

With the introduction of this WhatsApp-based ticketing system, metro travellers can now purchase tickets with just a single click from the comfort of their homes or workplaces.

Commenting on this groundbreaking initiative, Dr Vikas Kumar, Managing Director of Delhi Metro Rail Corporation (DMRC), stated, “Providing metro commuters with the option to purchase metro tickets through a simple chat will significantly enhance their travel experience. WhatsApp is the preferred messaging platform for the majority of Indians, and buying a metro ticket will now be as easy as messaging a friend or family member. We are confident that this integration will encourage more commuters to choose the Delhi metro as their preferred mode of travel.”

Mr. Ravi Garg, Director of Business Messaging at Meta in India, said, “Our goal is to simplify the transit experience for WhatsApp users, which is another step in that direction. Every day, millions of commuters rely on the Delhi metro to reach their desired destinations, and we are thrilled to provide this ticketing experience within their WhatsApp chats.”

Key Features of the WhatsApp Ticketing Service:

  1. Up to a maximum of 6 QR tickets can be generated by a user in a single time.
  2. Tickets can be booked between 6 am and 9 pm for all lines and from 4 am to 11 pm for the Airport Line (Orange Line).
  3. Ticket cancellations are not allowed in WhatsApp Ticketing.
  4. A marginal convenience fee will be applied to transactions made via credit/debit card, while no convenience fee will be charged for UPI-based transactions.

Delhi Metro’s WhatsApp-based ticketing system across all lines promises to revolutionise how metro tickets are purchased, offering commuters a hassle-free and efficient way to travel. DMRC remains committed to continually enhancing the metro experience for its passengers, and this collaboration with Meta is a testament to that commitment. 


Intrigued by the future of Metro and its impact on our city? Join us at our upcoming InnoMetro event to delve deeper into this vital issue. Stay informed, get involved, and let’s ride the Metro towards a brighter, more sustainable future together.

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