NEW DELHI (Metro Rail News): Indian Railways introduces a new OTP based refund system for tickets booked through authorized railway ticketing agents. This is aimed to bring in a transparent and customer-friendly refund system for reserved e-tickets that are canceled or which are fully waitlisted dropped tickets. This new system will be implemented by Indian Railways PSU, Indian Railway Catering & Tourism Corporation Limited (IRCTC).
The OTP (One time Password) will be received as SMS on the registered mobile number of the passenger (provided by the customer/passenger to the agent at the time of booking). The customer/passenger will be required to share the OTP with the agent who booked the ticket, for getting the refund amount.
Through this user-friendly facility, the passenger will come to know about the exact refund amount received by the agent on his behalf against canceled tickets or fully waitlisted dropped tickets.
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The objective of the scheme is to streamline the cancellation refund process further so that the cancellation amount is refunded timely to the customer by the agents.
