MUMBAI (Metro Rail News): Reliance Infrastructure promoted Mumbai Metro One crossed a significant landmark on Saturday by carrying 600 millionth commuter within just 5 years and 5 months of its operation. This unparalleled achievement has been backed by world-class service, customer-centric experience, and flawless operational excellence.
Year after year, Mumbaikars are using Mumbai Metro One as their preferred choice of commute to reach their destinations. Every additional growth in ridership by 100 million Mumbai Metro One commuters is noteworthy as the number of days it takes to reach is consistently decreasing, thus reinforcing that it is indeed the new lifeline of Mumbaikars in the Versova-Andheri-Ghatkopar corridor. Considering the timeline, Mumbai Metro One took 398 days to carry its first 100 million commuters, 388 days to add another 100 million, while its third 100 million marks were achieved in 337 days. The fourth 100 million commuters have been added in only 300 days, the fifth 100 million commuters have been added in 273 days. And now the sixth 100 million milestones adding to a total of 600 million commuters have been completed in a record time of 264 days.
Milestone (in 100 Millions) | Days taken to achieve |
| 1st | 398 |
| 2nd | 388 |
| 3rd | 337 |
| 4th | 300 |
| 5th | 273 |
| 6th | 264 |
While achieving the landmark figure of 600 million, Mumbai Metro One witnessed growth in various routes in last year. Here are the top 3 routes.
| Route | Sep-19 | Sep-18 | % Growth |
| Andheri-Western Express Highway-Andheri | 3,40,732 | 2,68,520 | 27% |
| Andheri-Chakala,JB Nagar-Andheri | 6,17,105 | 5,28,823 | 17% |
| Ghatkopar-Western Express Highway- Ghatkopar | 5,49,008 | 4,86,890 | 13% |
This increase has established Mumbai Metro One as a preferred mode of transport for traveling between suburban stations of Andheri and Ghatkopar, and shorter distance stations.
Ridership – Emerging stations
Apart from the connecting stations Ghatkopar and Andher, the next top 5 emerging stations are Saki Naka (48,544), Chakala (38,154), Marol Naka (38,149), Western Express Highway (28,038) and Airport Road (21,398) on a typical weekday.
Currently Mumbai Metro One operates 422 daily trips on weekdays. The year also marked high-performance levels in punctuality and availability of trains. It operated 1,35,248 train trips from Oct’18 to Sept’19 with a punctuality performance of 99.9% and train availability of 100%.
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Operational excellence is benchmarked also in Peak Hour Peak Direction Traffic (PHPDT) which is approximately 25,326 commuters.
An MMOPL spokesperson said, “As Mumbai’s first Metro line, we have redefined MRTS commuter experience in the country. The impressive growth in the number of commuters is attributed to our persistent efforts to provide safety, security, cleanliness, reliability and comfort to our esteemed commuters. Because of our customer-centric approach and world-class standards, Mumbai Metro One has become a unanimous choice for commuters, advertising brands, retail partners. We are grateful to Mumbaikars for their continued patronage and unflinching support in achieving these milestones.”
