NEW DELHI (Metro Rail News): With the aim to improve passenger service and quality, the Delhi Metro Rail Corporation (DMRC) will conduct a survey from today, March 28 to May 1.
It is the 9th edition of the online customer satisfaction survey that will be conducted by the Transport Strategy Centre (TSC), London, which manages the COMET benchmarking group.
The DMRC Officials said that the main purpose of this survey is to know what commuters think about different aspects of Metro operations including feedback/suggestions on improving the quality of service. DMRC also said that commuters who wish to participate in the survey can visit their website, www.delhimetrorail.com. The survey form is available in both English and Hindi.
Commuters can give feedback on various important aspects of metro functioning such as availability, accessibility, ease of use, information prior to travel, information during travel, reliability, customer care, comfort, crowding, security and overall satisfaction.