DMRC to conduct Online Customer Satisfaction Survey from August

One can take part in the survey by moving to the DMRC's official website, delhimetrorail.com

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NEW DELHI (Metro Rail News): Customers of Delhi Metro Rail Corporation (DMRC) have the chance to provide feedback on several aspects of metro services and facilities. From Monday, August 1 to Sunday, August 28, the DMRC will be collecting feedback via an online survey. Beginning on Monday, August 1, riders of the Delhi Metro can take part in an online poll being undertaken by the urban transporter.

The eighth edition of the Online Customer Satisfaction Survey – 2022 would include thorough questionnaires and detailed input from commuters on many themes. Additionally, recommendations for enhancements will be sought.

One can take part in the survey by moving to the DMRC’s official website, delhimetrorail.com.

“The primary goal of the survey is to get commuter input on various aspects of metro services and facilities. A thorough questionnaire will be used to get in-depth responses on certain themes from participating commuters. Additionally, the survey will look for any suggestions for changes “DMRC made a statement about this.

The DMRC survey will cover seven themes and be available in both Hindi and English. The questionnaire will focus on crucial Metro operations, including:

Accessibility and Availability

Services provided to passengers

Information

The standard of services

Consumer Assistance

Beyond the Metro Area

Security, comfort, and safety

“On the DMRC website, participants will have four days to complete the survey links for one topic. The next topic will be made available for feedback after four days. The survey will be completed in 28 days due to the seven themes it covers “DRMC stated.

This survey is being carried out by the Delhi Metro to learn what passengers of its services think of it. The outcomes would help evaluate and implement necessary improvements in a variety of Delhi Metro systems and services, officials stated.

DMRC now manages the operations and upkeep of a network with a length of about 390 kilometres and 286 stations, including the Rapid Metro in Gurugram and the Aqua Line in Greater Noida. It is one of the biggest metro networks worldwide.

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