LUCKNOW (Metro Rail News): “The staff of Uttar Pradesh Metro Rail Corporation Limited deployed at the metro stations is setting a new precedent in best passenger service and integrity for other Metro systems across the country with each passing day. Ever since Lucknow Metro’s first commercial run in 2017, the staff and security personnel deployed at metro stations have been receiving immense appreciation and gratitude from the passengers for their sheer dedication & commitment while performing their duties. The ‘Lost and Found’ cell stands as a fine example in this regard with the entire workforce going an extra mile to return the lost belongings, valuables, cash, bags, laptops, mobile phones, etc. while simultaneously helping those in need of assistance and extending support to even those outside the station premises”, it said in a statement.
“The recent incidents of the previous month present a similar picture. On November 02, 2020, a 20 yrs old female passenger accompanied by her father at Sachiwalaya Metro Station, suddenly felt dizzy, Ms Neha Shukla, an on-duty female security guard at the platform, informed this to her security officer, Mr Basantlal (Nodal). The female security guard and the male security guard (nodal) immediately assisted the female passenger and took her to the station controller, Ms Sarita Maurya, station controller who gave her glucose. After some time, when the female passenger became normal, she was allowed to leave the station along”, it added.
In yet another incident that occurred on November 4, 2020, an unclaimed bag lying at the gate of Alambagh Bus Stand Metro Station, containing 2 mobile phones, a body spray, 2 watches and Rs. 205 cash was spotted by the on-duty Sub-Inspector, Shri Tej Bahadur Singh who submitted the it to the Station Controller. Afterwards, Ms. Aishwarya Dixit, resident of Naubasta, Kanpur, Uttar Pradesh, came back looking for his belongings and was handed over his bag after official formalities & necessary verification by the station staff. He thanked the metro staff for their attitude, responsible conduct & timely prompt action.
In addition to these, on November 17, 2020, a commuter, Mr Mehndi Junaid Muzaffar, a native of Jammu & Kashmir, left behind a bag near baggage scanning machine at CCS Airport Metro Station containing 2 ATM cards 1 Aadhar card, 1 PAN card & passport. On-duty security guard submitted his belongings to the station controller Mr Subhash Chandra and after due verification, the bag was handed over to its rightful owner. He also thanked Metro for their pro-active response.
Speaking on this, Shri. Kumar Keshav, MD, UPMRC said, “It is our prime responsibility to provide a safe and comfortable commuting experience to our commuters. We assure the people that not only them but also their belongings are completely safe & secure in our Metro system. On the humanitarian aspect, Lucknow Metro’s entire staff has discharged their duty responsibly to meet the expectations of the public. With the co-operation from the people, Uttar Pradesh Metro Rail Corporation Limited aims to provide a safe, secure and a barrier-free travel experience to all.”