LUCKNOW (Metro Rail News): Passengers who travelled In-First Tejas Express on Saturday will be paid a compensation of Rs 250 each as the train was delayed for about two hours in both the directions.
There were about 451 passengers, who boarded the train from Lucknow, and another about 500 who took the train from New Delhi.
Chief Regional Manager (CRM), IRCTC, Lucknow, Ashwini Srivastava, said, “We have sent a link to all the passengers on their mobile phone clicking on which they can claim compensation. Those who do so will get the paid.
On 4 October Launched from Lucknow, Tejas is the First corporatised train of Indian Railway, operated by Indian Railway Catering and Tourism Corporation (IRCTC)
This will be the First time that passengers will be compensated for the delayed journey. The compensation is given when the train reaches its destination behind schedule. If the train could make up the loss of time despite departing behind schedule from the originating station passengers will not be compensated.
The cause of the delay was delayed maintenance. Any train before departing on its routine journey has to undergo a primary maintenance. Tejas maintenance could start at around 4 am on Saturday morning as a coach had derailed in the maintenance yard at Lucknow station during shunting.