NEW DELHI (Metro Rail News): The digitalisation of railway services and databases is ongoing. The Information Technology applications of Indian Railways cater to transportation services (passenger and freight), fixed infrastructure (project, operations and maintenance), Rolling stock (manufacture, operations and maintenance) & resource management (finance, materials and human resources).
The digital initiatives and on-ground services are seamlessly integrated through well-documented instructions and manuals. Training of staff is also organised on a need basis.
Regular campaigns are organised for the rural and urban populations to create awareness for digital initiatives through various media. Online ticketing through mobile and website is available globally. About 80% of reserved tickets are being booked online. Mobile applications on various platforms are also available for booking reserved and unreserved tickets and providing other railway services.
This information was given by the Minister of Railways, Communications and Electronic & Information Technology, Shri Ashwini Vaishnaw, in a written reply to a question in Lok Sabha on 21st December.
