Chennai: On Sunday when commuters would want a hassle-free travel, many who took Chennai metro had to face trouble due to technical snag. As per reports, metro services were disrupted for nearly 30 minutes at the Kilpauk station. The issue happened in the evening when a train malfunctioned.
Commuters had to wait for almost 30 minutes before the services were resumed. On the other hand Chennai Metro Rail Limited (CMRL) spokesperson asserted that the services resumed within 10 minutes.
While asking metro rail commuters who took the train to the Kilpauk route share that the services were disrupted for over 30 minutes. Till that only single line was operational, until the metro rail that developed technical issues was towed back to Koyambedu Metro station with the help of another train.
Due to this issue, direct metro trains plying from Chennai Central to St Thomas Mount and Airport were affected for some time with the trains were run up till Shenoy Nagar.
Metro rail sources on the basis of anonymity shared that the engaging contractual employees are to be blamed for the disruption. The source further added that these employees lacked necessary training which is imparted to metro rail employees.
The source who did not wish to be named said that the entire issue could have be resolved had trained engineers handled the issue. Those trained adequately who have done a better job to handle the problem. The unnecessary delay could have been avoided that caused problem to commuters.
Metro riders who take this mass transit mode of transport in order to reach early where upset with the delay. Such an incident taking place on Sunday evening sends wrong message to public who are warming up to the idea of travelling in a metro. Authorities need to take cognisance of this incident and take corrective actions in order to avoid delays in future.
