CMRL to conduct second survey to improve Chennai Metro patronage

Questionnaires will be distributed to passengers throughout the 54-km network and 41 stations, with an aim to cover at least 20,000-25,000 persons.

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CHENNAI (Metro Rail News): Chennai Metro Rail Limited (CMRL) is planning a second survey to improve patronage by understanding commuter needs. Over a period of nearly a month, questionnaires will be distributed to passengers throughout the 54-km network and 41 stations, with an aim to cover at least 20,000-25,000 persons.

The survey will ask questions about passengers’ profiles, reasons for using the Metro, travel to and from the station, and general suggestions to improve commuter amenities. Officials hope to enhance the current weekday ridership of 2.5 lakh passengers.

This is the second survey, with the first one leading to the introduction of improved signage, last-mile connectivity, and rectifying issues in the parking system, resulting in a gradual increase in ridership.

“Signage was improved at stations, last-mile connectivity was added in areas like Manapakkam and Taramani, issues in the parking system were also rectified. It helped us understand the commuters’ needs. Importantly, after implementing their suggestions, we saw a gradual increase in ridership. Hence, we are doing the survey again to improve the services,” the official added.

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