Pune Metro launches QR Metro train ticketing service on WhatsApp

WhatsApp users in Pune can now use the instant messaging app for metro train tickets.

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Digital Kiosk at Pune Metro
Digital Kiosk at Pune Metro

PUNE (Metro Rail News): To enhance the digital ticketing experience and seamless commutation, a digital E-Ticketing system through WhatsApp is being implemented by Pune Metro Rail Project.

This online ticketing solution would offer commuters the convenience of booking
their metro tickets on the go without having to wait at ticket counters.
Currently, a QR code e-ticket through WhatsApp is delivered through the TOM counter with the help of an operator and a Digital Kiosk machine. Commuters can now initiate a WhatsApp chat by sending a ' Hi' message to Pune Metro’s Phone No.9420101990 to initiate their interactions with the chatbot or scan the QR code available at any metro station. Direct ticket booking through a URL sent on WhatsApp ticketing (without visiting the ticket counter/ kiosk ) will be implemented in the future / due course. Travellers who visit the station’s ticket counters/ digital kiosks can scan the dedicated WhatsApp QR code and receive the e-tickets via WhatsApp.
Steps to get the QR code Ticket on WhatsApp Via TOM (Ticket Office Machine) with the
the help of a TOM Operator.
-Commuters have to tell the TOM operator the destination along with the ticket type &
ticket count and process for the payment, and the operator will ask the commuter to select
between the Paper or WhatsApp ticket ticketing type.
– To get the WhatsApp ticket, the commuters have to either scan the QR code to get the
WhatsApp ticket or message on Pune Metro’s Official WhatsApp number- 9420101990
– Once the message is sent, an OTP is sent on the chat- Hi, your counter booking OTP is
1234”
– The OTP has to be said to the operator on the counter.
– Once the OTP is accepted/ validated in the AFC system, the commuter will receive the URL on
WhatsApp and traveller can click on the URL, and the QR code ticket will appear.
– After completing their payment, they will be able to download a QR E-
ticket (valid for one business day) that they can flash at the AFC gate to proceed on
their journey. Steps to get the QR code Ticket on WhatsApp Via Digital Kiosk Manually by the Commuters.
– commuters select a route and destination along with ticket type & ticket count in the
Digital Kiosk and process the payment, they will be given the option to select
between the Paper ticket or WhatsApp ticket ticketing type.

– The commuters scan the QR code available at the metro station or send a ‘Hi’ on the
Pune Metro’s Official WhatsApp number- 9420101990 for receiving the QR code-
based WhatsApp ticket.
– After sending a Hi, an OTP will be sent on the chat -“Hi, your counter booking OTP is
1234
– The OTP has to be manually entered by the commuter at the Digital Kiosk.
– Once the OTP is accepted/ validated in the AFC system, the commuter will receive
the URL on WhatsApp, and the QR code ticket will appear by clicking on the URL.
– After completing their payment, they will be able to download a QR E-
ticket (valid for one business day) that they can flash at the AFC gate to proceed on
their journey.

All the operational stations of Pune Metro have installed digital kiosks. PCMC
metro station installed three digital kiosks, Sant Tukaram Nagar metro station -1, Bhosari station
-1, Kasarwadi metro station-1, and Phugewadi -1 in corridor I and Vanaz metro station –
1, Anand Nagar metro station- 1, Ideal Colony metro station- 1, Nal stop metro station- 1
and Garware college metro station- 1 in corridor 2. A total of 12 digital kiosks have been
installed at the stations.
Alternatively, for frequent travellers, Pune Metro has made a Pune Metro Mobile App available on android and IOS platforms. Passengers can buy tickets through the mobile
App in a wholly digital process. On the App, all modes of online payment are made
available. The tickets will also be used in digital QR code mode on the mobile App. The
digital QR code ticket obtained through the App will be directly used for scanning at the
access control gate.
Very soon, commuters will be able to book tickets through the WhatsApp chatbot and
WhatsApp users will be able to make payments for their tickets and recharge via an
integrated payment partner after choosing their travel details on WhatsApp. This facility will
be available in Marathi, Hindi, and English languages.
On this occasion, MD Maha Metro said,”Pune Metro’s new WhatsApp Chatbot facility will
provide commuters with easy and hassle-free travel. This new ticketing system will go a long way in helping the citizens, and it is also an environment-friendly paperless ticketing
solution. Pune Metro believes in offering quick, safe, and comfortable travel to the citizens
of Pune and visitors. Therefore, Pune metro urges people to use its WhatsApp Chatbot services”.

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